The most common reasons for rejected transaction/ commission are:
- The order was canceled by the customer.
- The order was returned by the customer under the merchant's returns policy.
- The commission was duplicated. Commissions can appear duplicated if the customer refreshes or prints the confirmation page.
- The transaction was fraudulent.
You can find the reason of the rejection by going to Reports > Reversal Report and filter by 'Date Range' and click 'Filter Results'. Any declined commissions for the period will be reported here. You can find the reason for the decline by viewing the 'Order ID' description below the transaction box .
If you require further explanation we suggest you contact the merchant directly. See the article How can I contact a merchant?