ShareASale handles all payments to your affiliates so you can focus on growing your program.
ShareASale handles all payments to your affiliates as long as your account is properly funded.
We require that your account balance remains above $0 for your affiliate program to remain online. There are three statuses your account can hold on the network at any time:
- Online: Your account balance is greater than $50
- Low Funds: Your account balance is less than $50
- Offline: Your account balance is below $0 (negative)
Affiliates can view your affiliate program's status on the network, therefore, it's very important to keep your account properly funded at all times. If your balance dips below $0, your account will go offline and sales will not track in your account until the proper funds have been added.
When a sales occurs on your website, the transaction will track in your merchant account in real-time. When a transaction tracks in your account the calculated commission and transaction fee will be immediately deducted from your account balance. You have until the assigned lock date for each transaction to edit or void it, if necessary (ex: customer returns the product or requests a refund on your end). Once a transaction locks the commission is officially released to the credited affiliate's account to be withdrawn and it can no longer be edited or voided in your account.
Your affiliates will select their payment options and settings within their accounts. The fastest and easiest way for affiliates to receive their commission payments is via Direct Deposit. Affiliates can also choose to receive their commission payments via check through Postal Mail or FedEx. Affiliates can expect to receive their mailed checks within 1-2 weeks for Postal Mail, or 1-3 days for FedEx. Affiliates that choose to receive their checks via FedEx, as opposed to Postal Mail, will be charged an additional fee. We cannot payout commissions to affiliates via PayPal at this time.
What if a sale is canceled/returned:
If an order is canceled on your end, you can void the transaction in your merchant account by going to the Transaction Detail Report. Simply click the Void button to the right of the transaction, select a void reason from the provided drop-down menu, and click Void Transaction. By voiding a transaction, the commission paid to the affiliate and the transaction fee paid to ShareASale are both returned to your account balance in real-time. The Order ID listed for each transaction ln the Transaction Detail Report is associated with the Order Number for each sale on your end, so you can use the Order ID to find the appropriate transaction on your site.